If you receive a faulty and/or damaged item or want to return/exchange an item, please contact us and ship within 14 days of receipt. MAPLE quality guarantee only covers manufacturing defects. MAPLE cannot be held responsible for defects due to: Failure or damage caused by improper use or carelessness (e.g. cracks from adjusting a bracelet too vigorously or frequently). Aesthetic changes from oxidization and damage due to normal wear/tear and aging. We allow returns/exchanges on unworn regular-priced items within 14 days of receipt (subject to a restocking fee). All discounted/sale items are considered final sale. More information can be found on our policies page. For all inquiries please use the provided contact button or email us at info@mapleco.ca.